These Consumer Purchase Terms and Conditions (the “Terms”) are a legal agreement between you and Dao EV Tech Pvt. Ltd., (“DAO”, “us” or “we”), and apply to all consumer purchases by you of any model of DAO’s electric vehicles (“e-scooter(s)”) and/or related accessories or other products offered by DAO (collectively with e-scooters, the “Products”) in India only. By purchasing any Products from DAO, whether online or at our showroom, or by using the Products you hereby agree to these Terms in their entirety. Please read these Terms carefully as they list your obligations and rights and include a requirement that all disputes that you may have under these Terms be taken to arbitration, instead of a jury trial or class action.
1. ApplicationLimited Warranty TermsTerms of UsePrivacy NoticeOwner’s Manual
A copy of these Terms and all other documents which apply to your purchase of Products are available for you to read on our website.
2. e-scooter Online Or In-Store Orders(i) by ordering online, (ii) at a DAO retail store (as opposed to a direct purchase in-store of in-stock item)
DAO will send you an email confirming our receipt of your order. DAO has accepted your order upon shipment of the e-scooter. We reserve the right at any time, even after we send you a confirmation email, to decline or cancel your order or to limit order quantities for any reason, including errors or suspected fraud.
3. Refer A Friend Program Terms/Limitations
(i) be a new customer,
(ii) provide the name of the referring individual at the time of purchase
(iii) make a purchase on www.daoev.com in an amount greater than the minimum amount specified in the referral offer, and
(iv) not use any other active promotion or discount on their purchase.
Referring customers will receive a Referral Reward after the referral is confirmed and the referral credit is approved by a customer service member. Customers are limited to referring two (2) people per household. Referring customers may only earn one (1) referral credit per referred person. In the event, a referred person returns a purchased Product and their lifetime order value decreases below the minimum purchase amount, the referral credit awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing www.daoev.com account under an alternate email address.
Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of
(i) the referring customer's referral credit,
(ii) the referred person's promo code; and
(iii) both parties' ability to participate in this or future promotions.
Referral credit cannot be applied to previous purchases and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion.
4. Delivery
We are currently only accepting orders from the 5 Southern and 1 Western State in India (Andhra Pradesh, Telangana, Karnataka, Tamil Nadu, Kerala and Maharashtra)
5. OwnershipTitle to all Products ordered by you and risk of loss to such Products will transfer to you at the time DAO delivers such Products to the applicable shipping carrier.Notwithstanding the foregoing, if we have not received payment in full for the Products prior to their delivery, then the Products will remain our property until such time as payment is received in full. We reserve the right (subject to applicable law) to terminate your right to use the Products if payment is not made when due, or if the credit/debit card company declines payment or requires us to return any payment made for the Products, for any reason.
6. Returns Policy
In order to undertake a valid return, you must obtain written approval for such return from DAO, which can be obtained by completing this request form. Any Products sent back to DAO by you without the written consent of DAO shall be rejected and returned to you at your cost.
Purchased Products that have not yet shipped shall be subject to a ten per cent (10%) processing fee.
7. e-scooter Returns
Free returns within fourteen (14) days of delivery. To return an e-scooter that is not defective or damaged, you must contact DAO within fourteen (14) days of your receipt of the e-scooter. The e-scooter must have less than ten (10) Kilometres on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). You must receive prior authorization and a prepaid return shipping label from DAO. Any warranty issues must be resolved prior to process a return. Returns are not allowed after fourteen (14) days of the delivery date.
(1)Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for e-scooters that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
(2)Accessory and Replacement Parts. Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five per cent (25%) restocking fee.
(3)Non-returnable/non-refundable items. Used Products, batteries, special orders, sale items, gift cards and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
(4)Refunds
(5)Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-scooter or multiple e-scooters.
(6)Refunds will be made after the e-scooter is received and inspected.
(7)Process. Please ship all approved returns using the shipping label provided during the return merchandise authorization process.
8. e-scooter Performance
Please note that information regarding the expected range on a single charge on one of our e-scooters is an estimate, not a guarantee. There are many factors that contribute to the actual, real-world range for an e-scooter battery such as the age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range. DAO reserves the right to use substitute parts, material, or equipment of equivalent quality and value that meet DAO’s strict standards).
Alteration. Any alterations, modifications, or other changes made by you to an e-scooter following your purchase that affect the safety, operation, or mechanics of the e-scooter shall void the Limited Warranty and shall be at your sole risk of harm.
9. Payments
Our website is powered by Shopify and all payments made by you to DAO are processed through Cashfree’s payment portal. Payments may be declined or returned to you, in DAO’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or another payment mechanism will be charged upon approval by DAO, regardless of when your purchase is expected to ship. If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.
Tax. All applicable taxes (including sales tax) will be collected on all orders where such taxes are required to be collected.Financing. For qualified purchasers, e-scooters may be financed through DAO’s consumer financing partners. The necessary qualifications for financing an e-scooter purchase, and your rights and obligations associated with such purchase, are solely determined by the consumer financing partner. It is your responsibility to review and understand all terms and conditions associated with financing an e-scooter purchase, and you hereby acknowledge that DAO is in no way responsible for any such financing.
10. Liability
(i) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE;
(ii) FRAUD;
(iii) FRAUDULENT MISREPRESENTATION; OR
(iv) ANY MATTER WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE OR ATTEMPT TO EXCLUDE OUR LIABILITY.
We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident. Please review our Safety Video prior to riding.
11. Disclaimer of Implied Warranties
IN PARTICULAR, DAO, ITS AFFILIATES, SUPPLIERS, AND LICENSORS MAKE NO WARRANTY:
(A) THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE OR PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (B) THAT ANY INFORMATION OR CONTENT OBTAINED THROUGH IT WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR (C) THAT ANY DEFECTS OR ERRORS THEREIN WILL BE CORRECTED.
12. Disclaimer of Certain Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DAO OR ANY OF ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES; FOR LOSS OF PROFITS, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR USE; LOSS OR CORRUPTION OF DATA, CONFIDENTIAL INFORMATION, OR OTHER INFORMATION; BUSINESS INTERRUPTION; PERSONAL INJURY; PROPERTY DAMAGE; LOSS OF PRIVACY; FAILURE TO MEET ANY DUTY OF GOOD FAITH OR REASONABLE CARE; NEGLIGENCE; AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER, ARISING OUT OF, BASED ON, RESULTING FROM, OR IN ANY WAY RELATED TO THESE TERMS OR THE PRODUCTS, EVEN IF DAO, ITS AFFILIATES OR ANY SUPPLIER, OR LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13. Acknowledgement and Indemnification
(a) your purchase or use of any Products;
(b) any violation by you of these Terms; or
(c) your violation of another party’s rights or applicable law.
DAO reserves the right to assume, at its sole expense, the exclusive defence and control of any matter subject to indemnification by you, in which event you will fully cooperate with DAO in asserting any available defences.
14. Dispute Resolution and Binding Arbitration
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, AND THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE INDIAN ARBITRATION ASSOCIATION’S COMPREHENSIVE ARBITRATION RULES. YOU AND DAO AGREE TO RESOLVE ANY DISPUTES BETWEEN US EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, WHICH MEANS YOU AND DAO WAIVE ANY RIGHT TO LITIGATE DISPUTES IN A COURT OR BEFORE A JURY, OR AS PART OF A CLASS ACTION, A REPRESENTATIVE ACTION, A CONSOLIDATED ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
1 This arbitration requirement applies to any claim or dispute of any kind (whether in contract, tort, or otherwise, whether pre-existing, present, or future, and including statutory, common law, or equitable) between you and DAO, its affiliates, agents, employees, successors, assigns, direct and indirect subsidiaries, and any third party providing any products or services to you in connection with your purchase that relates in any way to your purchase of the Products, these Terms, or DAO’s marketing or advertising (“Claims”).
2 You still have the right to bring individual claims in small claims court, to the extent that you qualify.
3 DAO will pay the arbitration/arbitrator fees.
4 The arbitration shall be administered by the Indian Arbitration Association, subject to its Consumer Arbitration Rules.
5 The arbitrator shall have exclusive authority to resolve any arbitrability issues including any dispute over these Terms or this arbitration provision’s scope, application, meaning, and enforceability. The arbitrator shall be empowered to grant whatever relief would be available in court. Any award of the arbitrator(s) shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
6 Claims may not be arbitrated on a class or representative basis. You and DAO agree to arbitration only on an individual basis. Neither you nor DAO may join or consolidate claims of others or participate in any claim as a class representative or a class member. If any portion of this arbitration agreement is found unenforceable, the unenforceable portion shall be severed, and the remaining arbitration terms shall be enforced (but in no event will there be a class arbitration). This paragraph controls over any inconsistent term in any other agreement.
7 You and DAO agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
15. Notice and Updates
DAO will provide all notices (including legal process) that DAO is required to give by any lawful method, including by making the notice available through the Site or by sending it to any e-mail or mailing address that you provide to DAO. You acknowledge that if you do not provide DAO with current and accurate contact information, DAO may not be able to contact you. You agree to send DAO notice by mailing it to.
16. Governing Law
These Terms and any disputes between you and DAO will be governed by the laws of the State of Hyderabad, without regard to conflicts of laws.
17. General
Section titles are only for convenience and have no legal or contractual significance. Any list of examples following “including” or “e.g.,” is illustrative and not exhaustive, unless qualified by terms like “only” or “solely.” DAO’s failure to act with respect to a breach by you or others does not waive its rights to act with respect to subsequent or similar breaches. A waiver will only be binding on DAO if it is in a written document signed by DAO. If any provision of these Terms is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining terms, covenants and restrictions will remain in full force and effect. You and DAO intend that the provisions of these Terms be enforced to the fullest extent permitted by applicable law. Accordingly, you and DAO agree that if any provision is deemed unenforceable, where possible, it will be modified to the extent necessary to make it enforceable, which may include its deletion. DAO may assign its rights and delegate its obligations under these Terms, in whole or in part, at any time with or without notice to you, and these Terms will be binding upon and inure to the benefit of DAO’s successors and assigns. DAO shall have the right to assign these Terms, at its sole discretion, without notice to you. You may not assign, transfer or sublicense your rights (if any). These Terms (including any incorporated terms) and any Additional Terms constitute the entire agreement between you and DAO with respect to the Site. Both you and DAO warrant to each other that, in entering this agreement, neither DAO nor you have relied on nor will have any right or remedy based upon any statement, representation, warranty, or assurance other than those expressly stated in these Terms (including any incorporated terms) and any Additional Terms. The preceding sentence will not limit or exclude any liability that cannot be limited or excluded under applicable law. No one other than you and DAO, or DAO’s successors and assigns, will have any right to enforce these Terms.
18. R-E-S-P-E-C-T Find Out What It Means To Us (hint: a lot!)
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that oftentimes when you call/email customer support, it is because something has gone wrong or there is an issue with your purchase (which is the worst!). We also understand that these potential issues cause frustration and sometimes anger; however, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after which we do reserve the right to refuse service, terminate your account, issue refunds, void warranties, or cancel orders, each at our sole discretion. If this decision is made it is final and cannot be undone.
19. How To Contact DAO
If you have any questions or comments regarding these Terms, you may contact DAO by any of the methods available on our website at www.daoev.com or by mail at the following address: MJR Magnifique, Block A, 5th floor, Raidurgam, Prashant Hills, Hyderabad, Telangana 500032
