Below FAQs are some common concerns of our clients about our products. If you have any other queries, please feel free to send a mail to sales@daoev.com
How do I purchase Dao 703?
Pre-book DAO 703 at https://prebook.daoev.com/products/prebook by paying Rs. 999.
Later, you will be intimated the dealer's details and the final amount to be paid.
After that, you may go for Test Ride near the dealer's store.
If you are satisfied with the test ride, then you may purchase the scooter directly from dealer by paying the full amount.
The deliveries will start from 15-Jan-2022 onwards.

How much amount do I need to pay to start my purchase journey?
A Pre-Booking amount of Rs.999 needs to be paid initially to Pre-Book the Vehicle.

Where can I check my order status?
Land on the page - https://prebook.daoev.com/products/prebook.
Sign in using your username/email and password.
Click on the My Order.

How can I cancel my Reservation?
An email request needs to be sent to support@daoev.com from your registered email account and ask for your refund. We will refund your pre-booking amount to your Original Method of Payment within 7 working days.
OR
In your account, you can find an option "refund". If you use that option, you can get back the refunded amount within 7 working days.

How many Authorized Dealers and Service Centres are available in my city?
We are quickly expanding and updating our dealer list to serve you better. After your pre-booking, we will inform you the nearest dealer location and their availability. You can search for your nearest Dealer on the page - https://www.daoev.com/dao-dealer/

What is the eligibility criteria for purchasing Dao 703 with FAME II subsidy benefits?
Any person above 18 years is eligible for purchasing the Dao 703 with FAME II subsidy benefits.

Would Dao be selling directly to the customers or through Authorized Dealers?
Dao would be selling vehicles through Authorized dealers only.
What will happen if I am not eligible for a loan later?
Loan eligibility depends on the lender bank. If you are not eligible for a loan later, you can choose to pay the rest of the amount through other sources or cancel your Dao scooter order.
How can I reserve my 703 scooter(s)?
Visit the page - https://prebook.daoev.com/products/prebook and pay a pre-booking amount of Rs.999 initially to reserve 703 scooter.

If I reserve now, when will I get the delivery?
The first batch of deliveries will start from 15-Jan-2022 onwards. The exact delivery date of your 703 Scooter will be intimated to you post completing the purchase.

I can see "Pre-book 703" on the DAO website, but I'm not able to reserve the scooter.
Please call to 1800 419 2400 or send a mail to support@daoev.com We will help you to make your pre-booking successful.

I have pre-booked the scooter. When my scooter will be delivered?
Once you pre-book the scooter by paying Rs. 999, you will be intimated the dealer's details and the final amount to be paid.
After that, you may go for Test Ride near the dealer's store.
If you are satisfied with the test ride, then you may purchase the scooter directly from dealer by paying the full amount.
The deliveries will start from 15-Jan-2022 onwards.

How much does a 703 Scooter cost?
The Ex. Showroom price is ₹ 128,518.95. After you get the Central government FAME-II subsidy, it will be ₹ 94,498.95 (The final price will be determined after calculating your state's subsidy.)

How can I change my registered mobile number / Email for reservation?
Unfortunately, you cannot change the mobile number of your reservation.

What is included in the On-Road price?
The On-road price includes the Ex-showroom price of the scooter along with the price for Insurance, Registration Charges and Road Tax.

Do we have to pay extra for the batteries?
The batteries are included in the price

When should I pay the Invoice amount of Dao 703?
Once you pay the pre-booking amount of Rs 999, you will be intimated the dealer's details and the invoice amount through a mail. After that, you may go for Test Ride near the dealer's store. If you are satisfied with the test ride, then you may pay the amount directly to the dealer.
Where do I check for the refund process?
You can log in to prebook.daoev.com.
Once logged in, you can go to your orders page and select the order you want to cancel. Click on the cancel my purchase option and fill in the required details. This will initiate your refund process immediately.The money will be credited to your source account within 7-10 business days (depending on the mode of payment).

What is the refund policy post cancellation of order?
You can cancel your prebooking at any time before you go for test ride and get a refund of your reservation amount (Rs. 999). The money will be credited to your source account within 7-10 business days (depending on the mode of payment).

FAME-II Subsidy:
What is the FAME II Subsidy and what are its benefits?
To promote the manufacture and use of electric vehicles in India, the Govt. of India has introduced the FAME II (Faster Adoption and Manufacturing of Electric Vehicles Phase II) subsidy. The FAME II subsidy is a benefit given to the purchaser of the electric vehicle in the form of an upfront price reduction. The FAME II subsidy amount would be the minimum of the following:
(i) 40% of the ex-showroom price, or
(ii) INR 15,000 per KwH of battery capacity

What is the eligibility criteria for FAME II?
Any individual who has valid identity proof and who has never claimed the FAME subsidy before for an electric 2-wheeler is eligible.

How do I apply for claiming FAME II subsidy?
You will not have to apply for the subsidy. It will be factored in the vehicle price (provided you are eligible for it).

What will happen if I am not FAME eligible?
In that case, the benefit of subsidy will not be available to you, and you will have to pay full price.

State Subsidy:
What is a State subsidy? Is the price included in the invoice?
Similar to the FAME II subsidy provided by the Central Govt., the State subsidy is provided by the respective State Govt. to promote the purchase of electric vehicles.
Each state has their own EV policies which may or may not include subsidies.
The State subsidy amount needs to be claimed separately, post the delivery of the 703 Scooter.

How does one claim the State subsidy?
The process of claiming State subsidy varies from state to state. You can check your respective states' electric vehicle policy to understand this better.
When do test rides start? Where can I test ride the 703 Scooter?
Once you reserve the scooter by paying Rs 999, you will receive a mail regarding the dealer's details and final amount to be paid. Then, you may meet the dealer and go for test ride.

Do I have to pay anything for the test ride?
No. You don’t have to pay any amount for the Test Ride.

What are the documents required for the test ride?
Yes. You will need a valid driving licence for the Test Ride.
When will my scooter be delivered?
While making the Invoice payment, the estimated delivery month (Model-Variant-Pin Code combination) will be communicated to you.
We will communicate the exact date of delivery on dispatch of your 703 Scooter to the Authorized dealer.

How do I install the home charger?
You only need a 15 Amps plug point to charge the 703 scooters. Your 703 scooter comes with a portable charger
What is the warranty period of the Dao 703?
We will service Dao Scooters at every location we deliver. You will be able to book a service via the Dao app and an Dao Service Champion will visit you.
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